The use of content and images from the company's website must be approved and clearly stated the source.
The information on the website is subject to change at any time without prior notice.
In the event that a product is displayed at the wrong price or with incorrect information due to a supplier error or input error, we reserve the right to refuse or cancel orders for products with incorrect price information. sell.
Product prices on the website only apply to online orders.
The quotations provided by the online sales department are only valid for 1 week or the promotion period has not expired. The quantity of goods is only guaranteed to be available within 24 hours from the date of the Quotation.
CUSTOMERS' ORDER POLICY
Customer orders made at meliwa.com website may be accepted or rejected by the online sales department of meliwa Electronics Pte. Ltd.
Because the price of goods may change, your order may not be accepted or we may contact you with further information about price changes or problems that arise after you make the order. currently order.
MELIWA Electronics Pte. Ltd. reserves the right to refuse or cancel orders whether the order has been confirmed and payment has been made or not.
In the event that you have completed the payment and your order is cancelled, the full purchase amount will be refunded to you.
You may be asked to provide additional information to complete your order.
Special promotions at meliwa.com are for end-consumers (retail) only and do not accept orders from resellers, wholesalers, or take-away businesses. products offered by meliwa Electronics Pte. Ltd
ORDER PROCESSING TIME
Your order will be checked daily by our online sales department by meliwa Electronics Pte. Ltd to ensure that your order is correct, and that the payment method for the order is valid.
If the product you ordered is in stock, we will promptly ship it from our warehouse to you.
If the product you ordered is out of stock, we will contact you for more information about your order/product as well as the earliest possible time to respond to your order.
During the holidays, New Year, big promotion events; Due to the large number of orders, your order may be processed later than the specified time.
RESPONSIBILITIES FOR GOODS
If the customer uses the delivery service of meliwa Electronics, we are responsible for the goods for loss or damage during the delivery of the goods to the customer.
If the customer uses the delivery service of a shipping partner provided by us, the partner will be responsible for the goods and the risk of loss or damage to the goods during the delivery of the goods to the customer. row.
It is your responsibility to inspect the goods immediately upon receipt. Immediately notify the delivery staff if there are scratches, damage, broken, or wrong goods and proceed to sign to confirm the condition of the goods with the forwarder.
After you have signed to receive the goods, we are no longer responsible for the notices of scratches, damage, broken, wrong goods from you.
PROVISIONS ON FORM OF PAYMENT
With the criterion of constantly striving to make your shopping experience the most convenient and fastest, meliwa currently supports the following payment methods:
- Cash on Delivery (COD) is only available to customers in Ho Chi Minh City
- Online payment (Internet Banking/ Visa, Master, JCB, VNPAY-QR)
Customers please check the goods and payments that meliwa has confirmed at the Order before paying.
The amount the customer must pay to meliwa is the amount to be paid minus the discount code (if any) and plus the shipping fee (if any), shown on the website in the "Payment" step.
Tax registration information and bank account
MELIWA uses electronic invoices and is exempt from the seller's stamp on the invoice.
Requesting a VAT invoice when buying goods, especially expensive technology products, is the right of meliwa customers.
WARRANTY AND RETURN POLICY INSURANCE
All meliwa products are warranted for 24 months.
1 for 1 within 30 days
The product is warranted if the following conditions are met:
In the warranty period as prescribed by the Manufacturer / Distributor, the warranty period is calculated from the date of sale (based on the sales invoice).
Defective product falls within Manufacturer/Distributor's warranty criteria (refer to Manufacturer/Distributor's Warranty conditions. Product will be voided warranty if Manufacturer/Distributor's warranty is voided by Manufacturer/Distributor). distributor confirms breach of warranty conditions and disclaimer of warranty).
The meliwa and/or distributor's warranty stamp must be intact.
Barcodes, serial numbers, product labels and/or Manufacturer/Distributor specifications that have been affixed to the product must be intact and legible.
For products that are issued with a warranty card, the warranty card must be intact, not patched, scraped, repaired, erased ... Serial number (S/N), model must match the warranty card.
Products under warranty must match the purchase information (Model, Serial, etc.) provided by the Customer.
When sending products to meliwa for repair and warranty, please note the following information:
If the serial/imei code on the product and the box match, you only need to send the product to meliwa's Warranty Centers nationwide for advice and repair.
If the serial/imei code on the product and the box are different, please bring the box with the serial/imei code or provide the correct purchase phone number to look up order information.
Please provide the following information: product serials/imei code or purchase phone number, or e-invoice for best service.
All products sold by Meliwa are warranted strictly and fully according to the policy.
All damaged, non-returnable products will be returned to you and guide the next processing steps.
Customers need to check the condition of the goods and can exchange/return the goods at the time of delivery/receipt in the following cases:
Goods do not match the type and model in the ordered order or as on the website at the time of ordering.
Not enough quantity, not enough set as in the order.
External conditions are affected such as packaging tear, peeling, broken ...
Regulations on time to notify and send returned products
Time for notification of exchange: within 48 hours of receiving the product in case the product lacks accessories, gifts or is broken.
Product delivery time: within 30 days of receiving the product.
Product return location: Customers can bring the goods directly to our office or send them by post.
In case you have comments/complaints related to product quality, please contact our customer care line.
Our company is free shipping nationwide
Delivery time: no more than 10 business days from the date of receipt of the order (for items in stock)
When you receive the goods, please do the following:
- Check the quantity
- Check the goods
- Our staff will guide you on how to use it directly or by phone
- Sign and seal (if any)
BRING MORE OTHER PRODUCTS AND SAMPLES FOR CUSTOMERS TO CHOOSE AT HOME (applicable to Ho Chi Minh City and Hanoi area)
If you have doubts in choosing a product, let our delivery staff bring more than 2 products (add another model, bring another color) according to your request to the consultation place.
Our technicians will help you explore more carefully the superior features of each product so that you can make the best choice. You only pay when really satisfied with our products and service quality. We will not charge any fees until you fully agree. When you are completely satisfied with your choice, you can pay immediately by international and domestic cards without having to go to the bank to withdraw cash first. Call us anytime you need to be served with perfect 5-star quality.