Please record a video of the opening process to ensure your shopping benefits. This will be valuable information so that Meliwa can provide the best support in the event of an order problem.
Industry Leading 12-Month Warranty We believe so much in our product that we back it for an entire year. Our protection plans guarantee that if the products you buy from us stop working or if they malfunction, we will send you a replacement. The only thing you'll have to do is cover the shipping charges.
30-Day Return Policy
If you decide to return you unwanted purchase, please contact us to request a start of your return processing. We will request some information from you to verify your purchase. If a replacement requested, you will receive it within 7-10 business days. Shipping and handling charges may apply per replaced item.
With our industry-leading 30-day return policy, and our award-winning customer service team. If you decide to return your purchase, We do offer hassle-free returns when your order is still in its original packaging within 30 days from the purchase date.
We offer prepaid return labels when shipping your item back. The return shipping fee will be deducted from your total refund amount. Please email [email protected] and a member of our customer care team will assist you through this process. Your customer care representative will let you know in advance what your refund total will be and answer any questions you might have.
If your returned product does not pass our inspection process, it may not be eligible for a refund. We are not responsible for the shipping fee to send back any product deemed ineligible for a refund or exchange. Damaged or Defective Bottles Please inspect your order upon arrival and contact us within 48 hours of receiving your order if you notice any items that are damaged, or defective, or if you received the wrong item so that we can evaluate the issue and make it right.
When your refund is approved you will be automatically refunded to your original payment method. A member of our team will let you know once your refund has been processed. Please note it may take 7-14 business days for your bank or credit card company to post your refund to your account.